Guides

Help Center

Find buyer, supplier, and admin guidance without leaving the marketplace.

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Help center

How can we help?

Search quick guides for buyers, suppliers, and admins.

For Buyers

How to Search for Products

Use the search bar on the homepage or Products page. You can search by product name, CAS number, supplier name, and location.

How to Send an Inquiry

Open a product, click the inquiry button, share quantity, delivery location, and message, then submit. The supplier is notified immediately.

How to Unlock Supplier Contact Details

Supplier phone numbers and emails stay locked until you use a contact credit. Go to billing if you need more credits.

For Suppliers

How to Get Verified

Go to Profile, upload GST and registration documents (PDF or image), then wait for admin review. Verified suppliers receive a trust badge visible to buyers.

How to List a Product

Add product name, CAS number, category, specifications, and commercial details. Products may require admin moderation before public visibility.

How to Respond to Inquiries

Use the Leads page to respond quickly. Faster response times improve buyer trust and inquiry conversion.